Frequently asked questions

Choose your service on our booking page, pick the size of the job and any extras, then choose a date and arrival window. You see the full price before you pay.

Every cleaner is interviewed, has their right to work checked, provides references and is covered by our public liability insurance.

Yes. Pay securely online by card when you book, or choose to pay on the day.

You can cancel or move your booking free of charge with at least 24 hours' notice. Late changes may be charged; see our terms.

Yes, for all services apart from domestic cleaning, where you can use your own or add our product kit.

We cover all 32 London boroughs and the City of London, and we are adding more areas across England.

Tell us within 72 hours and we will send a team back to put it right at no extra cost.

No. Many customers leave a key with a neighbour, concierge or key safe. Just add instructions to your booking.

Our checklist is built around what letting agents inspect, and if your agent raises a cleaning issue within 72 hours we return and fix it free. We cannot control decisions about damage or wear and tear, but a clean property removes the most common deduction.

No. Most customers leave keys with the agent, a concierge or a key safe. Add key collection at checkout and we will arrange it.

Yes, for the best result it should be empty of furniture and belongings. If items remain, let us know in the notes.

A one-bedroom flat usually takes 4 to 5 hours with one or two cleaners. Larger homes are sent a bigger team so the job is done in a day.

Yes. Our cleaners bring professional products, microfibre cloths, steamers and vacuums.

Wherever possible, yes. If your regular cleaner is on holiday we will offer a replacement or let you skip that visit.

You can use your own, or add our product kit at checkout for a small fee.

Book once trades have finished the dusty work, ideally after the final paint coat has cured. We can also clean in stages.

Usually 3 to 6 hours, depending on ventilation and the carpet type.

We remove most everyday stains. Some dyes, bleach marks and old stains may be permanent; we will tell you before we start.

Yes. We use fume-free, food-safe products and the oven is ready as soon as we finish.

We test every fabric first and choose a method to suit its care code. Leather and delicate fabrics are cleaned with specialist low-moisture products.

Yes. Early mornings, evenings and weekends are all available.

No long tie-ins. Contracts run month to month after an initial one-month period.

Yes. We offer turnover slots between standard check-out and check-in times.

That is the best time. Book the day you get the keys and we will be finished before the removal van arrives.